If a member of a Facebook group shares a client's protected health information, what is the best first step for an NBC-HWC?

When a member of a Facebook group shares a client's protected health information, the immediate step to take is to message the member to delete the post. This is crucial for several reasons.

First, preserving client confidentiality and upholding ethical standards are fundamental responsibilities of a National Board Certified Health and Wellness Coach (NBC-HWC). By contacting the individual who made the post, you can encourage them to recognize the seriousness of the situation and the potential harm that could come from disclosing sensitive information, even in a private group setting. This proactive approach emphasizes the importance of confidentiality and fosters an environment where privacy is respected.

Additionally, this immediate action provides an opportunity to educate the group member on the legal and ethical implications of sharing protected health information, reinforcing the standards expected in the health coaching profession.

While notifying group moderators or reporting the violation to the accrediting program may also be necessary actions to help ensure further accountability and prevention, the most direct first step in addressing the specific violation at hand is to communicate directly with the individual who posted the information. This helps to resolve the issue at the source and reinforces a culture of confidentiality within the group.